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Home > Products > Computer Telephony > Contax IVR
ContaxTM IVR
An IVR Portal Platform for Telephony Media Interaction
”Giving people access to the
services and information they want, how and when they want it is a very powerful tool towards achieving a total customer satisfaction.”
Contax IVR is a total media exchange solution for interactive voice response, text
to speech systems, computer telephony integration, fax extension routing, fax on demand, SMS and much more.
It is a PC-based software which promotes anytime, anywhere communication between your company and
customers, employees, partners and investors because it provides self-service and real time access to information and transactions.
How Contax IVR works
Contax IVR is a comprehensive solution which allows your company to design, deliver
and support advanced interactive platforms for multitude of communications such as telephony, voice, fax, email and mobile transactions.
It can run a call flow, which is a program structure that provides instructions on
how to handle an incoming or outgoing call. Call flows are designed according to your needs and requirements. It is implemented using the software and through this, things you never thought possible with your call routing can
now be done with Contax IVR.
What Contax IVR can do for you today
Fax Extension Routing
The fax messages received are directly routed into the email inbox of the recipient.
Fax on Demand
Allows callers to retrieve specific documents via
fax automatically.
Inquiries
Gives callers self-service capabilities for account information, balances, inventories, and etc.
Automated Marketing
Automatically
calls people to advertise products and special offers.
Survey and Statistics Gathering
Automatically calls people to ask them for
their opinion on key issues.
Voice Mail
Allows callers to leave messages
SMS Application
Use Contax IVR to send SMS/text messages to any mobile phones.
Follow-Me
Automatically
contacts the employee in his preferred mode when he is unavailable via phone.
Features and Benefits
With Contax IVR’s features
and benefits, you can have a 24 x 7 call flow program. Attend to callers with a fast and reliable service. Give them what they want, a fax tone, operator assistance, voicemail box, retrieval of information, and etc.
Visual Programming
Simple to use Flow Designer allowing fast, easy system setup and configuration of call flows.
Fax to Email Conversion
Fax messages can be routed directly to the email inbox of the recipient without the need
for a human fax operator, thus, confidentiality of the document remains
Text to Speech System
Can read the data retrieved from databases or from running other programs back to the caller.
Database Integration
Database integration with MS Access, MS Excel and any OLE DB/ODBC data sources allows access and update of data over the phone.
SMS Capability
Allows you to send SMS messages using cell phones with network support.
Multi Language Support
Conduct business globally because callers have the option to choose which language he/she will use.
Multi Telephone Line Support
Several phone lines/extension can be handled by a single Contax IVR server.
Call Logs
Full logging of callers’ details including call duration and selections made can be monitored.
Caller ID
Advanced Auto Attendant features with monitored call transfers to other extensions optionally announcing the Caller ID will allow the recipient to accept or decline the call.
Product Specifications
General Telephony
* A multimedia message (voice, fax, SMS, speech etc.) IVR interaction service flow application generator
Voice, Fax and SMS
* Voice record and play
* Fax send and receive
* SMS send and receive
Speech and Language
*
Built-in speech pre-processor for the Text-to-Speech (TTS) and Automatic Speech Recognitoin (ASR) functions
* Standard Microsoft Speech API (SAPI) engine support
* Multi-language selection
IVR Flow Designer
* Web & Windows based Call Flow Designer GUI
* Flow-chart service creation environment
* Integrated Super function, basic and extended palettes
* Drag-and-drop, Cut/copy-paste
* Template wizard to build reusable call-flows
* Step-by-step call flow design and simulation over the same platform
Data Exchange
*
’.ASP’ support for exchange of data through a web server from/to any MS ADO/ODBC data base such as SQL
server, Oracle, Informix, MS-Access, DBase, Fox-pro...
IVR Portal Manager
*
IVR flow service management by portal table
* Request service flow on demand
* Single entry, multiple flow services
IVR Flow Collection
* Provide more than 50 IVR flow samples
* Update IVR flow collection through Internet services
* A number of useful IVR applications included such as Auto-Attendant, Voicemail, Auto Login etc.
IVR Voice Production
*
Built-in voice production management interface for both client and system voice libraries
* Multi-language support and selection
IVR Run-time & System Monitor
*
Multiple, concurrent line channel monitoring with each running a different application
* Channel(s) can be assigned to work in inbound and/or outbound mode only
* Line independent operation
* System logs to record system activities
* System reports to record number of incoming, abandoned calls etc.
* Call flow usage monitoring
* System administration includes channel setting, security management and channel status monitor
Line Devices Support
* Microsoft TAPI compliant analog, T1/E1 & IP devices support
* NMSS CT Access interface
* MS-Windows COM port compliant devices with T.30 fax capability
System Requirement
* Pentium III 450MHz with 128MB RAM
* Voice boards with TAPI driver
* Fax boards with COM port driver for Windows 2000/XP
* Microsoft IIS 5.0
* Microsoft SAPI 5.X
Optional Plug-in Solutions
* Fax Extension Routing (FER)
* Fax On Demand (FOD)
* Automatic Call Distribution (ACD) with Voicemail and Follow Me